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‘SUBMIT your three highest priorities as to
what you want The Lines Company (TLC) to do’.
That’s the message received by the spokesman
for the Turangi Network Action Group Denis
Greenslade (TNAG) during a Skype
meeting with TLC chief executive
Brent Norriss and communi-
cations officer Louisa Last
The meeting came
about following last
week’s nationwide pub-
licity where TNAG high-
lighted their frustrations
with TLC’s pricing meth-
“ They [TLC] have stated
everything is up for grabs, the
pricing methodology could be
reviewed and we are to treat it as a fresh
start,” says Mr Greenslade.
During the meeting Mr Greenslade asked
whether peak demand charging was here for
good. “ The response [from TLC] was nothing
is here for good – they are prepared to review
Communication issues were also discussed.
“It’s now good to see the company finally
engage with us [TNAG] as this is something we
have been wanting for some 18 months.
“We feel this is the first time we have been
“We feel that genuinely now, they are want-
ing to engage with us in a good open
exchange, but to date we have
largely been ignored.
“I cautioned them if they
choose to ignore us in the
future, it’s at their own
“ This is a good start
but dialogue must con-
tinue beyond that,” says
“Yesterday we tackled
them on their draft terms
and conditions document as
a statement on what we can do
to you, rather than what we can do
together, along with a large number of behaviours
which created a situation of antipathy rather than
wanting to work together.”
“I have the feeling the company wants to en-
gage with the community and they realise these
issues will not go away.”
He says the next step is for TNAG is to for-
mulate a consensus of its three highest priorities
before the next Skype conference call on Monday.
Anglesey on leave
THE Lines Company management will
not comment on whether or not chief cus-
tomer officer Elizabeth Anglesey has been
stood down from her position.
Last Tuesday (June 28) the New Zealand
Herald published a full page story about
members of the Turangi Network Action
Group’s (TNAG) battles with TLC’s pric-
ing methods and the use of SWITCHit
The story stated: ‘When asked if TLC
could see issues with the group resolved,
Mrs Anglesey says: “With the greatest re-
spect some of them are elderly so time will
sort this out.” She later apologised and said
she didn’t mean ill-will – she’s frustrated
the “lobby group” is fearmongering and
spreading misinformation, but says she
will try to work with them if they consent
to meet with her.”
Calls for Mrs Anglesey’s immediate
resignation and/or TLC’s removal of her
from her position via social media quickly
Later that day, TLC chief executive
Brent Norriss issued a statement saying
“On behalf of the company, I would like to
issue an apology to our customers for any
offence or hurt caused by comments made
by Elizabeth Anglesey contained within
the New Zealand Herald article published
“As a company we remain committed
with working with all our customers to
bring them the best solutions for their
individual situations and will continue
to work towards being able to offer our
customers more choice around pricing
plans in the future.”
On Thursday night, TV3’s Story show
aired a segment about the TNAG members
and their complaints with TLC.
And the social media response to that
story was vitriolic with comments ranging
from cost complaints to calls for protest
and non-payment of bills.
Yesterday, the company’s official re-
sponse was that it will continue to “engage
with members of the action group”.
The Waitomo News’ query as to whether
or not Mrs Anglesey has been stood down
was met with the following response from
senior communications advisor Louisa
Last: “We don’t make comment regarding
staff or any employment matters.”
After asking whether Mrs Anglesey
was at work yesterday, an email reply from
Miss Last said: “Elizabeth is currently on
leave”. An automatic reply from Mrs An-
glesey’s own email address said: “Thank
you for your email. I am away on leave
until Monday the 25th of July.”
TLC & TNAG
is a good
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